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Customer Services Assistant (Long Beach, CA) in Long Beach, CA at DENSO

Date Posted: 6/21/2018

Job Snapshot

Job Description

Responsibilities include processing customer orders, answering telephone inquiries and promoting DENSO’s products and services, resolve complaints to ensure customer retention and satisfaction, process order entry and maintenance in a high volume environment. Facilitate the Order Entry Process for assigned customers.  Receives and inputs Customer orders into the system in accordance with customer terms, requirements and promotional programs.  Supporting the general Customer Call Center requirements; provide parts availability and order status information to customers. Coordinates with Logistics, Sales, Finance and Accounting relative to the receipt of payments and the Release and Shipment of product. 

Job Requirements

  • Qualified candidates must possess a high school diploma or general education (GED); and 2-3 years related experience; or equivalent combination of education and experience.

  • Review customer orders for picking/shipping release based on fill rate, due date and/or other customer requirements.  Updates orders in the system to release.

  • Review exception reporting such as EDI translation exceptions.  Resolves issues as needed.

  • Receive customer calls relative to order placement, return requirements and/or to resolve any order status related issues.

  • Ensures order due dates and shipping methods are consistent with the agreed upon schedules and terms.

  • Provides after sales service including provision of tracking information, packing lists, and invoice information as required.

  • Coordinates with various internal Denso departments to support the customer’s fill rate and delivery requirements.

  • Coordinates with Materials Operations on daily delivery requirements as necessary.

  • Coordinates with Inventory Control and Material Operations to move product between facilities in order to improve fill rates and customer requirements.

  • Creates Denso work orders to ensure product is shipped in accordance with Customer’s requirements.

  • Ensures any direct ship activities from the production facilities occur as scheduled.

  • Works to resolve Credit and Back Order issues.

  • Handles core returns using the RMA system.

  • Back-up to other Customer Service staff as needed.

  • Experience with heavy call-volume preferred.

Computer Skills:  Intermediate to advanced PC Skills.  Working knowledge of the Microsoft Office Suite.  Familiarity with Lotus Notes and AS400/ BPCS is a plus. 


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